Refund policy
MSGC SHOP Refund Policy
Effective Date: August 6, 2026
At MSGC SHOP, we are committed to providing fast and reliable digital services. Because most of our products are delivered instantly, refunds are only available under specific circumstances.
1. Digital Products
All sales of digital products and services are generally final once an order has been successfully processed and delivered. This includes, but is not limited to:
- Mobile game top-ups
- Gift cards
- Digital vouchers
- Subscription renewals
- Bills and utility payments
- Any other digital codes or credits
2. When You Are Eligible for a Refund
You may qualify for a full or partial refund if:
- Your payment was successful, but your order was never delivered.
- We are unable to complete your order within a reasonable timeframe and cannot provide an alternative solution.
- You were charged more than once for the same order.
- A technical error on our platform resulted in an incorrect charge.
- We determine, after investigation, that the fault was caused by MSGC SHOP or one of our service providers.
3. Situations Not Eligible for Refunds
Refunds will not be granted if:
- You entered an incorrect User ID, Player ID, phone number, email address, or account details.
- You purchased the wrong product, denomination, or region.
- The digital item has already been successfully delivered.
- Your game or service provider rejects or reverses a transaction due to account restrictions beyond our control.
- You change your mind after placing a successful order.
- Fraudulent, suspicious, or unauthorized activity is detected.
4. Failed Transactions
If your payment is successful but delivery fails due to a system issue:
- We will first attempt to complete the order.
- If completion is not possible, your payment will be refunded to your original payment method or your MSGC SHOP wallet, where applicable.
5. Refund Processing Time
Approved refunds are typically processed within:
- Wallet Refunds: Within 24 hours.
- Bank/Card Refunds: 3–10 business days, depending on your payment provider.
Processing times may vary based on your bank or payment gateway.
6. Chargebacks
If you initiate a chargeback without first contacting MSGC SHOP, your account may be temporarily suspended while the transaction is investigated.
We encourage customers to contact our support team so we can resolve issues quickly.
7. Reporting an Issue
To request a refund or report a transaction issue, contact our support team with:
- Your Order ID
- Payment reference
- Screenshot of payment (if available)
- A brief description of the issue
Providing complete information helps us resolve your request faster.
8. Right to Refuse
MSGC SHOP reserves the right to deny refund requests that do not meet this policy or where evidence of abuse, fraud, or misuse is found.
9. Policy Updates
MSGC SHOP may update this Refund Policy at any time. Changes become effective immediately upon publication on our website.
Thank you for choosing MSGC SHOP.